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How nagau88 Handles Your Personal Information

This Privacy Policy sets out exactly what information we collect when you open an account, make a deposit via bKash, Nagad or Rocket, and use our lobby — and how we keep that information secure.

Account data handled with carebKash, Nagad, Rocket payment details protectedNo data sold to third partiesYour rights explained clearlyContact us to request changes
nagau88 How nagau88 Handles Your Personal Information
PRIVACY CONTACT PATHS

Reach Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how we have handled your information, our support team is the right first stop. We handle privacy requests through the channels below. Response times vary but we aim to acknowledge every request within a few working days and resolve straightforward ones as quickly as possible.

Team online

Live Chat

Open the chat window from any page on nagau88. Identify yourself with your registered email and we will log your privacy request on the spot.

Email Support

Send your request to our support address found in your account dashboard. Include your account username and the specific data action you are requesting.

Account Dashboard

Log in, go to your profile settings, and use the data request form to submit a correction or deletion request directly without contacting support.

DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Our approach to data handling is shaped around the practical realities of mobile wallet payments and account security in Bangladesh. We use SSL encryption on every page and every transaction path — when your bKash or Nagad payment detail passes through our system, it travels over an encrypted connection. Account sessions time out automatically after a period of inactivity, reducing exposure if you leave a device unattended. We review our data practices periodically and update this policy when those practices change.

Cookies and Session Data

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections are used most. You can adjust cookie preferences in your browser settings at any time.

Account Security Steps

Login uses an OTP sent to your registered phone number. If you notice an unrecognised session in your account history, contact support immediately to lock access.

Data Retention Schedule

Transaction records linked to bKash, Nagad and Rocket payments are kept for the period required by our operational and legal obligations, then deleted or anonymised.

Requesting Changes

You can ask us to correct inaccurate account details or request deletion of non-essential data at any time. Submit the request via live chat or your account dashboard.

What You Have Asked About This Policy

The questions below cover the data rights and privacy concerns we hear most often from people managing accounts on nagau88. If your question is not covered here, reach out through live chat or the support email listed in your account dashboard.

We collect your name, phone number, email address, and the wallet identifier you use for bKash, Nagad or Rocket transactions. Device and session data is collected automatically for security purposes.

No. Your wallet PIN is never sent to us. The payment is authorised inside your bKash or Nagad app directly. We only receive a confirmation reference and transaction amount from the payment rail.

Yes. Submit a data access request through the form in your account dashboard or by contacting support via live chat. We will acknowledge your request and provide available data within a reasonable timeframe.

Transaction records, including those from Rocket and Nagad deposits and withdrawals, are retained for the period our operational and legal obligations require. After that period, records are deleted or anonymised.

We only share your data with third parties where the law requires it or where a payment processor needs it to complete your transaction. We do not sell or rent your data to advertisers or marketing companies.

Log in and go to your profile settings to edit basic account details. For changes to your registered phone number or linked wallet details, contact support through live chat to verify your identity first.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.